How do I return an item?
If for whatever reason, you are not happy with your purchase, please return it to us within 28 days of receipt in a new and unused condition, with the original packaging and receipts, stating clearly the reason for the return. Please remember to quote your order reference number in all correspondence. Unfortunately we are unable to accept returns on signed books.
We will notify you when we have received the goods and then we will then either replace, or refund the cost of the items.
We highly recommend that you use a recorded delivery service as we cannot be held responsible for damage or loss of goods in transit. Any faulty goods will be replaced free of charge.
Postage will only be refunded if your goods are faulty, or you have been sent substitute items that you don’t want.
Our returns address is;
69 Stanley Road
Please Note: There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence. There is no shop front or customer service facility available at our warehouse.